- With County closure due to the pandemic, we had to be creative with ways to manage the administration of the property tax system — both collections and assessments.
a. We have been able to collect taxes through mail, drop box, credit card, e-check, and most recently in cash through an innovative process in partnership with our credit card vendor. Additionally, we have a short-term agreement with Centennial Bank to take payments in three of their branches.
b. The Assessor has been able to perform assessments in a timely manner with little-to-no-turnaround time through the use of the online options and telephone assessments.
- We had already recognized that substations were only handling about 20% of our business with 40% of our staff and we believe there is a more efficient and responsible use of resources.
- With effective customer service during a seven-month closure, we learned that it was possible to continue to provide extraordinary customer service.
- Technological advances have increased our ability to provide service to our customers remotely.
- We will continue to explore technological innovation to allow us to serve our customers even more effectively.
